Shipping

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

We work very hard to get all orders that we can fill from inventory, shipped the same day if order was placed before 12:00PM PST during normal business hours.

Do to the weight and handling by shipping providers, some items that we ship the packaging is opened and extra packing material is added to insure that the contents arrive safely to its destination.  

We currently ship only to locations inside the United States of America.  Note that there are restrictions on some products.

Please note that it can take up to 24 hours to show up in the shipping providers tracking service.

To contact us, to speak to someone in regard to the status of an order or if you need clarification on anything you see here, please call our customer service desk toll free on 855.329.4519 or 208.770.2551 Monday through Friday 8 AM to 5 PM PST; or alternatively, you can email us at

Returns

We thank you for shopping with R.C Worst & Company Inc. Returns may be processed under the following guidelines:

Standard Return Policy: Our Standard Return Policy is intended for returns that are unused, unopened, and include all original parts and manuals. Products returned under our standard return policy may be returned within 30 days after the purchase date.

Damaged/Defective Product Return Policy: Our Damaged/Defective Return Policy is intended for returns that were damaged or defective at the time of delivery. Products returned under our damaged/defective return policy may be returned within 14 days after purchase date.

How to initiate a return request:

The return process starts in your customer account under the ‘My Account’ tab. To initiate the return process you must first locate the order containing the products you wish to return, this information is located under the ‘My Account’ tab; under the ‘Completed Orders’ link located on that page. Once you have located the correct order you must select that order, and then click the ‘Return Item(s)’ button.   

Clicking the ‘Return Item’ button will bring you to the next screen; here you must select the products you wish to return and the quantity. This portion of the return process also requires that you select a reason you are requesting to return the product. The selection of an action you would like R.C. Worst & Co Inc. to take upon receiving your request is also required here. Click ‘Submit Return Request’ button and your request will be sent to be processed by our customer service department.

Once you have submitted your return request our customer service department will process your request generally within one business day.

At this point you can expect an email from our staff that will include specific instructions on handling your return.

Terms of Refund:   Once approved: your refund will be issued within 10 business days of receiving merchandise that we deem resalable. The refund issued will be the original purchase price of the product less the original shipping cost already paid to the carriers.

If you have any further questions regarding our return process you can contact customer service at