a customer called suggesting his new constant pressure well pump control panel
was DOA (dead on arrival).
We'll call this
Tom informed me that
his panel was installed and the power was hot and he was not getting any power
I have power
going to the panel and I am not getting any lights.
first, let’s check the voltage.
I checked the voltage;
I am getting 120 on one leg and 118 on the other.
Okay, let’s verify
your dip switch settings and electrical connections making sure all connections
are secure and the equipment is properly grounded.
Tom and I ran through
his system settings; I left him to double check all his wiring connections.
I contacted the
manufacturer Franklin Electric after we checked that everything was installed
correctly. I ran through everything that we checked with Franklin's top tech
wiz Wally; he knows everything about everything Franklin Electric has ever
made. We spent about 20 minutes verifying that Tom and I had not missed
anything. Wally and I concluded that the unit must be defective.
So, convinced the unit
was defective I called Tom.
I checked everything
and still no lights, what next?
I'll get another
unit over to you.
Sounds good, I'll
call you next week once I get a chance to install it.
The following week,
I got the new
unit installed; I have not flipped on the breaker yet. I wanted to call you
first to run through the start up.
Are all the wires
landed in the right spot?
Hit the switch!
At that moment I was
quite concerned that we missed something in the troubleshooting of the original
unit. So Tom and I started running through the troubleshooting once again. Once
again we started by checking the voltage. Equipped with my fine tooth
comb, we commenced the troubleshooting.
Tom, pull the
incoming power and ground and check the voltage again.
Okay, voltage on
black is 120. Voltage on white is.. ZERO.
Tom, it’s your
I swear I checked
that breaker was good.
This whole situation
could have been avoided had the incoming voltage been properly verified. The
reason that Tom was reading 120 and 118 originally was that he did not
disconnect the incoming power to the box before checking. The voltage he was
reading on the dead leg was the voltage feeding through the control with a 2
So be sure to check
your power before you assume the equipment is faulty. Both Tom and myself
learned a valuable lesson that day.
The system that Tom
was installing was a
Franklin Electric SubDrive QuickPak. With a SubDrive
constant pressure controller, the well can supply constant city like water
pressure. Constant pressure is also valuable for irrigation. It will keep
sprinklers and showers from the wide range of pressure commonly found in a
typical pressure switch operated well system.
If you find yourself interested in learning more about
installing a constant pressure water well system or are looking to upgrade an
existing well system